CloudSwarm · templates · customer support

Ticket triage & first response

Reads incoming tickets, classifies severity + category, searches KB, drafts a first reply, routes to the right team. Easy tickets close themselves after approve.

Skill composition

  • DeepTap · KB
  • Zendesk
  • Actium

How it flows

  • Trigger fires (schedule, webhook, manual).
  • Agent reads context and composes the plan.
  • Each step runs inside its declared policy envelope.
  • Approval gates intercept actions that fall outside the envelope.
  • Results commit to the audit log; next run has what it needs.

Policy defaults

sev-1 → human within 2 min

Pricing shape

Runs count against your workspace's monthly run budget. See pricing for the tier that fits your volume.

Example run output

Specific outputs depend on your configuration. Most teams preview one live run before approving the template to act on its own.

Launch this template {{TBD}} Back to all templates